Need greater focus on a section of your business, or group of customers? VBMS can enhance your customer contact through a combination of telephone and email communications, providing support to existing sales activity. VBMS offer a completely managed solution using a “virtual account team” and will quickly prove that for a relatively small cost you can deliver sustainable sales and profit growth.
Customer Account Management, VBMS will take on a group of your customers and fully manage them on your behalf. Your in-house team can then focus on delivering sales growth in your key and large accounts
Campaign/New Product Roll Out, VBMS will provide support to your field team activity, contacting customers between sales visits to reinforce new campaigns, product launches or to detail additional/lower profile products that your sales time do not have time to discuss. We can even take orders on your behalf!
Inbound call-centre activity, providing virtual team support in any area of your business. For example; handling short term promotional responses, conference or meeting bookings, help/support desk for new services/websites etc.
- Allows you to prioritise – refocus an overstretched field sales and marketing team to key/larger accounts while we manage the smaller ones
- Make all customers feel more important, with increased frequency of contact
- Small investment, big return opportunities from both your key accounts and your smaller customers